This Refund & Cancellation Policy applies to all event planning services purchased from Grand Avenue Events. By signing a service agreement and paying a retainer, you accept the terms of this policy.
1. Retainer
A non-refundable retainer of thirty percent (30%) of the contracted fee is required to reserve your event date. This retainer compensates the Company for holding the date, declining other potential bookings, and initiating planning work.
2. Cancellation by Client
- More than 90 days before the event: All payments beyond the non-refundable retainer are refunded, less any non-recoverable third-party costs already incurred (vendor deposits, permits, custom orders).
- 60–90 days before the event: Fifty percent (50%) of payments beyond the retainer are refunded, less non-recoverable third-party costs.
- 30–59 days before the event: Twenty-five percent (25%) of payments beyond the retainer are refunded, less non-recoverable third-party costs.
- Less than 30 days before the event: All payments are non-refundable due to commitments already made on your behalf.
3. Cancellation by Company
If we cancel for any reason other than client breach, all payments — including the retainer — are fully refunded within fourteen (14) business days. Our liability is limited to the amounts paid under the applicable service agreement.
4. Rescheduling
You may request to reschedule your event one time without penalty, provided (a) the new date is within twelve months of the original date and (b) we have availability. Vendor availability and pricing for the new date are subject to confirmation. Additional changes may incur a rescheduling fee of $250.
5. Force Majeure Rescheduling
If an event must be rescheduled due to a force majeure event (natural disaster, public health emergency, government order, venue closure beyond our control), we will work with you and vendors in good faith to reschedule without additional fees from us. Third-party vendor fees and venue policies will apply per their own terms.
6. Refund Processing
Approved refunds are processed within fourteen (14) business days via the original payment method. Credit card refunds typically appear in 5–10 business days after processing. ACH refunds typically appear in 3–5 business days.
7. Disputes
If you have any concerns about charges or our services, please contact us at sales@grandavenueevents.com before initiating a chargeback. We are committed to resolving issues directly and quickly.
8. Contact
Grand Avenue Events
137 W North St, Aaronsburg, PA 16820
Email: sales@grandavenueevents.com
Phone: (903) 467-8069