Grand Avenue Events ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit grandavenueevents.com or engage our services.
1. Information We Collect
- Contact information you submit through our inquiry form (name, email, phone, event details).
- Service information needed to plan and deliver your event (guest counts, dietary requirements, venue details).
- Payment information processed by our PCI-compliant payment processors. We do not store full credit card numbers on our servers.
- Technical data such as IP address, browser type, and pages visited, collected automatically by standard web logs and analytics tools.
2. How We Use Your Information
- To respond to inquiries and provide proposals.
- To plan, coordinate, and deliver contracted event services.
- To process payments and maintain accounting records.
- To send transactional emails about your event.
- To improve our website and services.
- To comply with legal obligations.
3. Sharing Information
We share your information only as necessary to deliver our services or comply with the law:
- With vendors engaged for your event (limited to information needed for their role).
- With payment processors, accountants, and legal advisors under confidentiality obligations.
- With government agencies if required by law.
We do not sell, rent, or trade personal information.
4. Cookies & Analytics
Our site uses essential cookies and may use privacy-respecting analytics to understand aggregate usage. You may disable cookies in your browser settings, though some features may not function as intended.
5. Data Retention
We retain personal information for as long as needed to provide services and meet legal obligations (typically seven years for accounting records). You may request deletion of information that is not required for ongoing services or legal compliance.
6. Data Security
We use industry-standard technical and organizational safeguards to protect your information, including TLS encryption in transit, restricted internal access, and vetted third-party processors. No system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, or to object to certain processing. To exercise these rights, contact us at sales@grandavenueevents.com.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it promptly.
9. International Visitors
Our services are operated from the United States. If you access our site from outside the United States, your information will be transferred to and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
11. Contact
Grand Avenue Events
137 W North St, Aaronsburg, PA 16820
Email: sales@grandavenueevents.com
Phone: (903) 467-8069